Overage Charge rule

1. Stripe Users

For customers paying via Stripe, the overage charge rule is designed to handle excess usage efficiently and ensure continued service:

• Billing Cycle: Overage charges are applied for each 1x usage of the included CU allowance.
• Downgrade Process: If the overage charge fails, the user will be automatically downgraded to a lower-tier package within the next 3 days.

Example

• A Premium Package user has an included CU allowance of 10 million CUs.
• When the user exceeds 10 million CUs overage (total 20 million CUs), an overage charge is triggered.
• If the payment fails, the user will receive a downgrade notification and will be downgraded after 3 days if the payment issue is not resolved.

2. Crypto Users

For customers paying via cryptocurrency, overage charges are deducted from their prepaid credit, ensuring a smooth handling of excess usage:

• Prepaid System: Crypto users pay for their package 3 months in advance.
• Overage Deduction: Overage usage beyond the included CU allowance is deducted from the prepaid credit.
• Renewal Requirement: Once the prepaid credit is depleted, the user will be notified and required to renew their payment to continue using the service.

Example

• A crypto user with a 3-month prepaid plan runs out of included CUs after 2 months.
• The overage charges are deducted from the remaining credit.
• Once the credit is depleted, the user will be notified and prompted to renew their plan.

This system ensures that crypto users manage overage charges within their prepaid plan, allowing them to continue service smoothly.

Important Note

For a more convenient experience, users are encouraged to upgrade to a plan with a higher included usage allowance. This helps reduce the likelihood of overage charges and ensures smoother operations. Additionally, WebSocket data has a different and separate overage charge. For more information on WebSocket overage pricing, please contact the Birdeye team.